Frequently Asked Questions

Creating an account is easy! Click the "Sign Up" button in the top right corner of any page. You'll need to provide:

• A valid email address
• A secure password
• Your age confirmation (must be 18+)
• Accept our Terms of Service

Once you complete the registration, you'll receive a welcome bonus of 10,000 free coins!

If you've forgotten your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

If you don't receive the email within 10 minutes, check your spam folder or contact support.

Yes, you can update your email address in your account settings. For security reasons, you'll need to verify both your old and new email addresses. Contact our support team if you need assistance with this process.

Absolutely! All our games use certified Random Number Generators (RNG) to ensure completely fair and random outcomes. Every spin, deal, and game result is independent and cannot be predicted or manipulated.

Our RNG systems are regularly tested and certified by independent gaming authorities to maintain the highest standards of fairness.

Yes! Lucky Stars Casino is fully optimized for mobile devices. You can play all our games on:

• iOS devices (iPhone, iPad)
• Android smartphones and tablets
• Any device with a modern web browser

No download required - just visit our website on your mobile browser and start playing!

We offer a wide variety of casino games including:

• Slot Machines: Classic 3-reel and modern 5-reel video slots
• Table Games: Blackjack, Roulette, Baccarat
• Poker Games: Texas Hold'em, Omaha, Caribbean Stud
• Specialty Games: Scratch cards, Keno, and more

New games are added regularly, so check back often for the latest additions!

There are many ways to get free coins at Lucky Stars Casino:

• Welcome Bonus: 10,000 coins when you sign up
• Daily Login Bonus: Up to 5,000 coins daily
• Hourly Bonus: 200 coins every hour
• Level Up Rewards: Bonus coins when you advance levels
• Promotions: Special events and seasonal bonuses
• Refer Friends: 2,500 coins for each friend who joins

No, virtual coins have no real money value. Lucky Stars Casino is a social casino for entertainment purposes only. You cannot:

No, virtual coins have no real money value. Strategy Games is a social casino for entertainment purposes only. You cannot:

• Exchange coins for real money
• Cash out your winnings
• Transfer coins to other players
• Use coins outside of our platform

All games are played with virtual currency for fun and entertainment only.

Daily bonuses reset at midnight UTC. If you didn't receive your bonus, it might be because:

• You already collected it today
• Your login streak was broken
• There was a temporary technical issue

Try refreshing the page or logging out and back in. If the problem persists, contact our support team.

Lucky Stars Casino works best on modern browsers. We support:

• Google Chrome (recommended)
• Mozilla Firefox
• Safari (Mac/iOS)
• Microsoft Edge

Make sure you're using the latest version of your browser for the best experience. We also recommend enabling JavaScript and cookies.

If games are loading slowly, try these solutions:

1. Check your internet connection speed
2. Close other browser tabs and applications
3. Clear your browser cache and cookies
4. Disable browser extensions temporarily
5. Try a different browser
6. Restart your device

If problems persist, contact our technical support team.

Audio issues can usually be resolved by:

• Checking your device volume settings
• Ensuring the game sound is enabled in settings
• Checking browser audio permissions
• Trying a different browser
• Updating your browser to the latest version

Some browsers require user interaction before playing audio, so try clicking on the game first.

VIP membership is earned through regular play and loyalty. The tiers are:

• Bronze VIP: Play for 7 consecutive days
• Silver VIP: Play for 30 consecutive days
• Gold VIP: Play for 90 consecutive days
• Diamond VIP: Invitation only for our most loyal players

VIP status is automatic - just keep playing and you'll be upgraded when you meet the requirements!

VIP members enjoy exclusive benefits including:

• Higher daily bonuses (up to 5x regular amount)
• Access to VIP-only games
• Priority customer support
• Exclusive tournaments and events
• Personal VIP manager (Gold and Diamond)
• Faster level progression
• Special monthly bonuses

VIP status is maintained through regular activity. If you don't play for an extended period (30+ days), your VIP level may be reduced. However, you can always regain your status by resuming regular play.

Diamond VIP members have lifetime status and cannot lose their tier.

Yes, Strategy Games is completely legal. We operate as a social casino, which means:

• No real money gambling takes place
• All games use virtual currency only
• Players cannot win real money or prizes
• We comply with all applicable laws and regulations

Social casinos are legal in most jurisdictions as they provide entertainment without real money gambling.

We offer multiple ways to get support:

• Live Chat: Available 24/7 on our website
• Email: support@strategsygames.com
• Phone: +1 (555) 123-4567
• Contact Form: Available on our Contact page

VIP members get priority support with faster response times.